Shipping & Delivery Policy

All orders placed via our website shall be shipped from our warehouse in Salem, Tamilnadu and shall be serviced to you on the shipping address provided to us. All requests with respect to the shipping policy can be done by emailing us at


Shipping and handling rates vary based on product weight, product size (Volumetric weight), packaging weight, packaging size, the volume of boxes/packages, type of shipment, area/region of delivery and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making the payment.

Delivery Estimate: Click here

Shipping Partners:

The shipments will be done via one amongst the following shipping agencies:

  1. Delhivery
  2. Gati
  3. Xpressbees
  4. Indiapost
  5. DTDC
  6. Shadowfox
  7. Ecom Xpress
  8. Ekart Logistics
  9. Kerry Indev India
  10. ST Courier
  11. Franch Express
  12. Amazon Shipping
  13. Trackon Courier
  14. Blue Dart
  15. TCI Express



You will receive an e-mail confirmation on your registered e-mail id given after placing an order and also when the goods have been dispatched with the tracking details. Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. The Art Connect takes no responsibility for goods signed by an alternative person. The Art Connect is not responsible for damage after delivery. All claims for shortages or damages must be reported on within five days from the date of delivery. 


  • Can the Shipping address be changed after placing an order?

The shipping address can be changed before the shipping label is generated for your order. It varies on an order to order basis. Shipping labels are usually generated within one working day from the date of the order. The shipping address cannot be changed once the shipment is booked.

  • Why do I need to provide my contact number while placing an order?

The contact number given while placing an order is a mandatory requirement and is key to shipping your order by a various logistics company. Orders cannot be shipped without a proper contact number. Please ensure to provide a contact number of the representative who is available at the shipping address given while placing an order. This facilitates courier companies with proper guidance/correspondence with respect to delivery.

  • Consequences of providing the wrong shipping address or the wrong phone number or the phone number being not reachable during delivery or any other reason of non-delivery due to default at the customer's end (Including, but not limited to customer being out of station/unavailable to take delivery)?

Please note that it is extremely essential to provide the correct address including phone number and Pincode. In case the address is wrong or the phone number is wrong or beyond reach or unavailability to receive shipment,then the shipment gets returned to origin. Please note the return of goods to the origin does not amount to order cancellation. No refund or store credit will be issued with respect to the same. If you are unable to receive the shipment, the customer can make alternate arrangements to have the shipment delivered to neighbors at their own risk.

  • Can my goods be reshipped if my shipment is returned to origin?

The goods can be reshipped by us, however, the shipping cost needs to be paid twice the actual shipping amount paid while placing an order, (i.e) the RTO charges (return to origin charges+ shipping charges to reship). For example: If the original shipping charges were Rs.100 paid by you while placing an order in that case additionally Rs.200 will have to be paid in case you want us to reship the goods. The same can be done by contacting us by the modes mentioned above and the goods will be re-shipped on successful payment of the additional shipping charges.

  • What is the mode of shipment for the standard shipping option?
Liquids and certain chemicals will be shipped only by surface mode as it is not permitted under the law to ship them via air mode. Hence, the goods may take longer than the usual shipping time to reach you. It usually takes 3-10 working days from date of pickup (as mentioned in the tracking URL of respective courier aggregator) for shipment to be delivered (15-20 days in case of bulk shipments and delivery destination being northeast of India or hilly regions)
  • What does sustainable standard shipping imply?

By default we pack all orders only in cardboard boxes (Mostly Upcycled) and no orders are shipped in plastic courier covers. If you choose the sustainable shipping option we completely eliminate our plastic tapes and pack your shipment with paper tapes only. Currently, this option is available only for small shipments up to 2Kgs and we are in process of testing the same for heavy shipments.

  • Can I claim a refund for delayed delivery or delayed dispatch?

Please note that we do not offer any refund or cancellations once an order is paid for. Please do place an order well in advance of your requirements. The delivery/dispatch can be delayed for various reasons and also depends on strikes, local disturbances, logistics company load, and other considerations. For further details on refund and cancellation refer to our refund and cancellation policy page.

  • Can a shipment be changed from transport mode (No Door Delivery) to standard shipping mode (Door Delivery)?

Yes. You can change the mode of shipment before we book the shipment from our end. However, the difference in the amount of shipping between both modes will need to be paid to facilitate the same.

  • Can a shipment be changed from standard shipping mode (Door Delivery) to transport mode (No Door Delivery)?

Yes. The same can be done before the shipping label has been generated for the same. However, the difference amount will be refunded in the form of store credit and the same can be availed as a discount on your future orders.

  • When I proceed to checkout the following error appears “There are no shipping methods available for your cart or address”. What do I do ?

Please do contact us with a screenshot of your cart and we can work on custom shipping rates for the same.

International Shipping:

We currently don't ship outside the Indian sub-continent. However, most of our customers get the orders delivered to a freight forwarder in India and get the goods shipped via the freight forwarder to their location.

You can check:

Please Note: No refunds will be made once the shipment is moved out of our warehouse/picked by your courier/shipping partner for any reason. We request the customer to check the documentation required for international shipping and facilitate the same at their end. Non-DG certificate, MSDS etc needs to under your company's letterhead.

We will make the MSDS of products available at our end and the same needs to be under your company's letterhead. Please do check with your shipping partner regarding the validity of the same before placing an order.

Furthermore, we request you to observe your country's legal requirements with respect to the goods.

We only act as the company's representative and all shipping labels and documentation need to be under the Company's name.

We request your co-operation to facilitate ease of processing.